Terms and Conditions of Use

1 - Object:

This document defines the Terms of Service and the Online Terms and conditions of the website www.visaoevisual.pt, and all its sub-domains / sub-websites. The domain www.visaoevisual.pt as well as the trademark VisãoeVisual, based on the street Antonio Rocha, 1, 5070-046 Alijó, Portugal, NIF No. 137637608. The Vision & Visual reserves the right to modify freely and at any time the General Conditions of Use and the General Conditions of sale in order to adapt them to the applicable law, without any notice. Both navigating the website www.visaoevisual.pt, its subdomains and sub-websites, as well as the purchase of any product in those addresses, it presupposes the acceptance of these General Conditions of Use and the General Conditions of Sale contained in this page.

2 - Terms of use of www.visaoevisual.pt:

You agree to use this website in compliance with the provisions of applicable law, refraining from using the Web page for activities contrary to law, morals and good customs, or rights and interests of third parties. The user must refrain from obtaining information and content accessible through the website. The website www.visaoevisual.pt may have links to other websites, which may contain information / useful tools for their users. These terms and conditions shall not apply to third-party websites. As such, should the user visit another website, redirected from our website, you should read the privacy policy of it.


3 - Changing Conditions:

The Visual Vision, reserves the right to unilaterally modify at any time, without notice, the presentation and content of the website, its services, prices and general conditions. These changes will serve to raising the website while improving the services provided to the website user.


4 - Intelectual property :

All content and information contained in www.visaoevisual.pt and their subdomains are the property of Vision & Visual, and therefore the use, reproduction, copying and dissemination by other means of logos, text, images and videos contained in this website is subject to its prior authorization accordingly.


5 - Information on products and on Prices:

5.1. Information products :

The Visual Vision, takes into account the information on the essential characteristics of products through technical descriptions shared by its suppliers, and photographs illustrating the products sold in strict compliance with the best industry standards.

5.2. Price information:

Sales prices to the public indicated in www.visaoevisual.pt and its subdomains are presented in euros. VAT is included in all listed prices. The shipping service costs are per user account and buyer, and added to the total value of selected products. You will be informed of these charges before confirming your order and complete the purchase process. The Visão & Visual reserves the right to change prices at any time. However, the Visão & Visual undertakes to apply the rates and prices in the time of the purchase order. In the event of computer error, manual, technical, or of any other origin, which causes a substantial change not provided by Vision & Visual, the selling price to the public, so that it becomes unreasonable or manifestly whimsy, the request for purchase will be deemed invalid and set aside. Prices and products available in www.visaoevisual.pt are only valid for purchase orders placed through www.visaoevisual.pt and may not match other physical stores unless expressly indicated promotions online.


6 - Buying process :

6.1. Register :

To make a purchase you need to access the www.visaoevisual.pt, and register as a user on the website by filling out the electronic form by following the instructions for each step. After registration the user may proceed to the purchase of your product.

6.2. Product availability :

All items are in www.visaoevisual.pt site are available to order.

6.3. Payment options:

The Visão & Visual, offers several solutions for payment of your order on www.visaoevisual.pt:

• Bank transfer.

• Paypal: By choosing this payment method will be redirected to the PayPal page.

NOTE: By choosing to pay with PayPal the chosen billing address previously is ignored because only the address registered in your PayPal account may be used for billing purposes .

6.4. Sending costs:

The shipping costs depend on the product category, the standard delivery and payment. Products are delivered directly to the delivery address given by the customer, by our carrier.


Up to 2kg - 3,50€

More than 2kg - 5,50€


0 a 250g - 6,00€

250g a 500g - 7,00€

500g a 1kg - 11,00€


0 a 250g - 7,50€

250g a 500g - 10,00€

500g a 1kg - 17,50€

6.5. Fees and taxes:

Sales prices to the public indicated in www.visaoevisual.pt and its subdomains are presented in euros. The VAT payable will be included in all prices at the end of purchase. The shipping service costs are per user account and added to the total price of the user-selected products. It shall be informed of this and prices before confirming your order and complete the purchase process. 

7. Treatment and delivery of the request:

Deliveries of online orders made will be made only in the territory of Portugal, archipelagos of the Azores and Madeira. To other destinations will be able to be contacted through our services for more information. Important note: Your order will be processed only after confirmation of the respective payment. 

8. Warranty:

Products have 2 YEARS WARRANTY. For this WARRANTY is valid is absolutely necessary that:

a) At the time of failure to notify immediately the Visão e Visual and are facilitated all the data needed to ascertain the causes and defect origin.


a) The repair and replacement of the product when it is a manufacturing defect.


a) The consequences of misuse of the product.

WARRANTY IS VOID in the following cases:

a) The handling of the product without prior authorization from Visual & Vision.


a) From the date of sale of the product bill on Visão & Visual.

b) The buyer waives on its own jurisdiction and agrees with Visão & Visual, submit all disputes that may arise with motifs from the interpretation or breach of these conditions, the competent jurisdiction.

c) By formalizing up negotiating with a buyer, it is understood that all conditions expressed herein are accepted. 

9. Returns :

Return - has a period of 15 days to make the return of your order. It may do so provided the article is found in the same condition it was sold in original packaging and accompanied by all the accessories that constitute it. You may do so by contacting our helpline (+351259098122) for information on shipping procedures. Note: Never send the article for Visão & Visual without first contacting the helpline.

Returning conditions:

1º. Articles without signal misuse

2º. Returning the full story, with all its components and accessories, instruction manual and original packaging in perfect condition.

3º. Return term: Until the 15th consecutive day, from the day of delivery.

Defective product - should be sent to Visão & Visual, presenting the bill and the full article. In case this option is not possible, please contact our online support, which will help you solve the problem.

Returns for transport damage - Deadlines for making claims for damages caused by transport will be 24 hours from the date of delivery. After this time, the Visão & Visual is not liable for any defects that may have occurred in transit. Refund (Applicable in shopping in www.visaoevisual.pt) In case of return, the refund of your purchase will be made after the validation of compliance with the return conditions described above, with the Vision & Visual a period of 30 days for this purpose .


10 - Repairs:

If you want to guarantee the collection of the article and treatment of the whole process of technical assistance. Must make prior to contact our Customer Service (+351259098122) or email to apoiocliente@visaoevisual.pt.


11 - Client support:

Help, Suggestions and Complaints at any time, the user of the website can contact Customer Service through info@visaoevisual.pt mail address, or by the number +351259098122 from 10:00 to 23: 00 every working day of the week. 

12 - Responsibility :

The Visão & Visual does not guarantee the absence of viruses and similar elements in electronic documents and files stored on your computer system and your web page is not responsible for any damage caused and derived from the possible presence of viruses and other similar elements. 

13 - Privacy and data protection:

The Visão&Visual respects the privacy of all users of its website and is committed to protecting the personal information that each user decides to share. Some sections and / or functionality of this website can be navigated without the use of disclosure of any personal information from the user. However, when collecting personal information to provide services or when each user decides to provide some of your personal data is required, the use of that information and those data will be effected in compliance with applicable legislation on personal data protection - Law 67/98 of 26 October, Data Protection Act - in order to be assured of the confidentiality and security of personal data provided. The authority for the collection and processing of personal data is the Visão & Visual. The data shared by users will be subject to automatic processing and will appear in (s) base (s) of company data. As part of the customer data management, data collection will be transmitted to third parties other goods transport companies with the sole and exclusive purpose the realization and full implementation of the services or products purchased by the user, holder data collection. The collected personal data may prove to be transmitted, for direct marketing purposes, in particular through the use of automatic calling machines, fax machines or e-mail, including SMS, EMS and MMS, the commercial companies directly or indirectly participated. The provision of personal data is optional and will be guaranteed, under the law, the right of access, rectification and cancellation of any data provided, can that right be exercised in person or by writing directly to the address on the homepage of the website.


14 - Cookies

For technical purposes, and in order to make our internet offer as pleasant as possible, as many other companies use cookies. These cookies are usually deleted automatically from your hard drive when you finish your visit to our pages. However, for technical reasons, some cookies may be stored on your hard drive. Your Internet browser can be configured to always reject cookies or delete these in certain cases. You can not store cookies or want to delete individual cookies, follow the browser manufacturer's instructions. However, the use of our web pages may, for technical reasons, be limited or not possible. 

15 - Law and Jurisdiction (Jurisdiction Limit):

These terms and conditions are governed by Portuguese law. All disputes arising from the interpretation or implementation of this Agreement shall be settled by the Court of Vila Real County, expressly waiving any other.


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